FAQ

Frequently Asked Questions

What are your hours of operation for major holidays?

We are open 7 days a week from 7 a.m. to 10 p.m. Our hours are subject to change so be sure to check out updates on our social media accounts.

Are you the only international grocery marketplace in the Inland Empire? Where else can we find international products?

While we don’t claim to be the only international marketplace in the I.E., we’re proud to call ourselves the BEST international grocery marketplace in the Inland Empire because our commitment to offering such a large assortment of international products.

Are there more Redlands Ranch Marketplace location besides Redlands?

For now, our only location is in Redlands. We’re proud to serve the I.E. and its surrounding areas!

What are you doing to ensure the health and safety of employees and customers?

We are COVID-compliant with socially distant seating for customers who would like to enjoy their meal in the marketplace. We require that everyone, employees and customers, keep their mask on at all times. We also have hand sanitation stations throughout the market to ensure optimum safety.

Do you offer to-go items?

Yes! You can now order our açaí bowls, juices, smoothies, and more online. We also offer pre-made meals for pickup. Go to the Kitchen and ask about our weekly specials, or browse our refrigerated and baked good sections next to the Bakery for pre-made bowls, baked goods, keto options, and more!

What if I don't see the product I'm looking for on the shelves?

Please, let us know! You can go to our website and fill out the contact form or give us a call at (909) 307-2600. You can also write a suggestion on the whiteboard in our bulk section for a more interactive experience.

Will the Kitchen feature authentic foods from other cultures, or will it only continue to offer Mexican dishes?

We offer Mexican dishes each day straight from the Kitchen to pay homage to our Mexican heritage. We’re proud to offer food that represents our Mexican heritage — as it’s the very thing that inspired this marketplace when we opened over 2 decades ago!

Why did you decide to include international products on your shelves?

We wanted to showcase our appreciation for cultures around the world and support our diverse customer base. As a grocery store, we have a unique opportunity to create bridges within our community, connecting people with different cultures, foods, and overall experiences, and expanding our international products is one of the best ways to show that appreciation.

When will you start carrying X, Y, or Z keto items?

We appreciate the support our keto items have received and are excited to supply keto items that are in demand. We’re looking forward to expanding our options in the future and encourage you to check out our social media for keto product updates!

Do you have all the nutrition for your keto products?

All information can be found on the signs of the keto products. If you have further questions, an employee in the Bakery will be able to help!

Why do you say your tortilla-making process is meticulous?

Our tortilla-making process combines cooking, soaking, grinding then mixing fresh corn into the tortilla right before your eyes. The tortillas are then cut into perfect circles, cooked in the oven, and cooled on layered conveyor belts before getting bagged and ready to sell (and devour).

Are your tamales sold year-round?

We wish year-round tamales was a thing, but this holiday special is only for the holiday season — made hot and fresh from the Kitchen at the end of the year. Choose from tamales that are prepared to steam at home, or tamales that are fully cooked and ready to eat.

When can we roast and purchase a bag of hatch chili?

We wish we could roast and sell hatch chilies all year, but Hatch Chile season only runs from early August to the end of September. Watch us roast on-site during these months and make sure to take home a fresh and warm bag for yourself!

Do you offer discounts? How can I sign up to receive them?

Yes, we offer weekly discounts of various items in the market! Our Eat & Save program let’s you sign up to receive discounts. Simply go to our home page and subscribe to our weekly specials. To subscribe via, text JOINRANCH20 to 797979.

How are your corn tortillas and tortilla chips so good!

Many tortillerias produce tortillas from pre-made masa dough or dried masa flour. We’re proud to use the traditional method of cooking, soaking, grinding, and mixing 100% corn to make tortillas that would make Grandma proud.